yotetrapper
03-09-2010, 04:48 AM
We currently are using Blackberry phones through US Cellular to tether to the internet. About 6 months ago, my husbands handset broke, the little trackball thing in it, and he took it to the store. They were quick and oh so helpful in hustling the phone off to be fixed for him, assuring him it would be free unless they discovered it was caused from misuse, dropping, water, etc., which he knew it was not. They gave him a new phone, and he sent his broke one in, and that was the end of it for about 5 months. During that time, my trackball on my phone broke 4 times. Three times, the in-housse guy at the cell phone store fixed it for me free of charge, and finally he told me I coould order a replacement on ebay, which I did, for $5. The replacement has stopped working also 4-5 times since, but after watching the repair guy I've now learned how to disassemble it, clean it, and replace it myself.
so, anyways.... last week, we received our phone bill which was for $200 MORE than normal. No explanation as to WHY, so of course I called, and was informed it was for the phone my husband had sent in. After a circus of calling 3-4 different people with hold times of an hour here and there, I was connected to a woman, who informed me Blackberry found that my husband was at fault for the phone quitting. I asked how that was, and she told me that the trackball was a very fragile part, and your hands must be meticulously clean before touching your phone. I said, "what??" You mean to tell me I need to sterilize my hands every time my phone rings? She didnt know what to say. I informed her my trackball on my phone quit 7-8 times, and that it seemed to me to be a design flaw. To which her reply was "well mine's never quit". I also informed her the parts were available on ebay for $5 so why were we being charged $290 for it? She acted as though I was being unreasonable.
So, needless to say my husband is ticked. I've argued with the woman on the phone, and he's argued with the people in the store, and online. I managed to get them to remove half the charge, but my husband is stubborn and says he wont pay any of it.
On his next days off, he plans to go turn our phones in, which will leave us with no phone, or internet.
Cable is not available here. Wildblue said they're not accepting any new customers in our area. My husband read some bad reviews of hughesnet, so vetoed that one. Any suggestions on internet service for those of us out in the sticks other than Blackberry?
so, anyways.... last week, we received our phone bill which was for $200 MORE than normal. No explanation as to WHY, so of course I called, and was informed it was for the phone my husband had sent in. After a circus of calling 3-4 different people with hold times of an hour here and there, I was connected to a woman, who informed me Blackberry found that my husband was at fault for the phone quitting. I asked how that was, and she told me that the trackball was a very fragile part, and your hands must be meticulously clean before touching your phone. I said, "what??" You mean to tell me I need to sterilize my hands every time my phone rings? She didnt know what to say. I informed her my trackball on my phone quit 7-8 times, and that it seemed to me to be a design flaw. To which her reply was "well mine's never quit". I also informed her the parts were available on ebay for $5 so why were we being charged $290 for it? She acted as though I was being unreasonable.
So, needless to say my husband is ticked. I've argued with the woman on the phone, and he's argued with the people in the store, and online. I managed to get them to remove half the charge, but my husband is stubborn and says he wont pay any of it.
On his next days off, he plans to go turn our phones in, which will leave us with no phone, or internet.
Cable is not available here. Wildblue said they're not accepting any new customers in our area. My husband read some bad reviews of hughesnet, so vetoed that one. Any suggestions on internet service for those of us out in the sticks other than Blackberry?