PayPal the Terrible
I won’t go into detail about how my PayPal account became overdrawn.* It was a mistake (not mine). The mistake-maker assured me the problem was resolved days ago. PayPal being PayPal, though, what’s “resolved” on one end may not be on the other. So there’s a $50 negative balance and nobody will fix it. That means I can’t use my account.
No problem. Hey, I’ll just add money. There’s a handy-dandy button for that. But suddenly, for me, the button yields only a variety of bizarre messages (“talk to the person responsible for setting permissions on your account”) that leave PayPal customer service reps as baffled as I am.
This became a four-hour customer service nightmare this lovely Sunday morning. I won’t go into detail about that, either.** Except to say that PayPal’s customer service makes the famously bad Comcast service look like a concierge operation at a fawncy hotel by comparison. And except to say that one rep told me (humiliatingly) that I’d have to deal with their collections department. Then he cheerfully transferred me to collections — without mentioning that they’re closed today.
And of course, PayPal being PayPal, they can’t be bothered with an automated “we’re closed today” message. So there went yet another half hour of my life, listening to endlessly repeated mini-lectures from a voice that sounded increasingly smug by the moment, until — for the second time today — I hung up without managing to speak to the human in some other department who was supposed to help.
Not only that, but the fifth PayPal rep I talked to — who I’d already told that story to — also tried to transfer me to collections.
I know Peter Thiel hasn’t run PayPal in more than a decade. But its service was hair-tearingly deplorable a decade ago, too. Hard to believe that a man the media lauds as a great libertarian created something that operates so much like the freakin’ DMV. Or the IRS.
If you ever need a reminder of how little you really matter to institutions, corporate or governor, just call up PayPal and ask them something really, really simple.
Oh, and the problem never did get resolved. You didn’t really think it would, didja? I get to call collections tomorrow and present myself as a deadbeat making amends.
Zelman Partisans the Good
On the brighter side of things, it’s wow time over at The Zelman Partisans.
Not only is it a place of some lively blogitude and comment. Not only have we had 4,000-some visitors in the 10 days since the Lovely Nicki put up a counter. Not only has social-media maven Nicki gotten us somewhere in the vicinity of 1,100 Twitter followers in a matter of days. But we’ve gotten our first interview request (which Sheila will handle), a couple of requests to join, our very first donation (a monthly commitment, yet!), and demands for logoed tee-shirts, fridge magnets, etc.
Whew! Workin’ on it, workin’ on it!
For a bunch of volunteers who are putting this thing together in their scarce spare time, this is awesome.
But then, so are the volunteers. And so are the hardcore rights advocates who won’t settle for compromise.
* In case you’re wondering, all those wonderful donations got moved out of PayPal almost as soon as they came in, thanks to PayPal’s other notorious habit of arbitrarily freezing accounts just when they have nice sums of money in them. PayPal: can’t live with ’em, can’t live without ’em. Someday — soon — they’ll lose their de facto monopoly, and on that day they’ll rue the fact that they treated their customers like crap all these years.
**Yeah, you’ve had experiences exactly like this, right? You don’t need to be told anything.